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General terms & conditions
Shipping times & delivery times
Free shipping over $175 before tax (5-10 Business days - courier and destination dependent)
Standard shipping charge of $15 Flat (Under $175 before tax). (5-10 Business days - courier and destination dependent)
Express Shipping available on all orders for a set rate of $20. (2-5 Business days - courier and destination dependent)
The shipping times vary between courier to courier. Once the package is in their hands, they will bring it to you as fast as possible. We always select the fastest freight option available for you between UPS, Fedex, Canada Post and Purolator.
In store pick up & Curb side - Free *please note that we have two locations, so some items from your pick up order may need to be transported from one location to the other. Please contact us at [email protected] if you have any questions about this.
We strive to ship all orders within 3 business days between Monday and Friday.
Express orders will ship the same business day or next business day.
International shipments are subject to customs and we cannot guarantee a delivery date as it entirely depends on the couriers. It is normal for international shipments to take more than 3 weeks to arrive as it depends on the customs process in your country and the new courier taking over for our Canadian courier to deliver it to your door.
You will receive an email confirmation with your tracking number once your order has been shipped.
Shipping charges are not refundable.
For orders shipped to PO Box addresses, rural postal codes and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.
Shipping to multiple addresses
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact the store for assistance and we'll be happy to help you out.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call the shop so that we can assist you with your order as needed.
Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.
Redirecting an order
Please make sure your shipping address is correct we cannot redirect orders once items have been dispatched. Sorry!
If your package is not received and sent back to Honest Boutique you will be charged a delivery fee of $15 flat or provided a store credit to your account with the original shipping cost deducted.
For orders shipped outside of Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.
We offer exchange or online store credit within 14 days from the date your order is received.
All exchanges must be brought to the original store of purchase. For example, if it was purchased at our Bernard Ave location, then it must be brought back to Bernard Ave instead of our Orchard Park Mall location.
All sale items are considered a final sale. This includes Black Friday and Boxing Week sales.
All bodysuits, swimwear and intimates are considered a final sale due to the nature of these items.
Sorry, No refunds.
Clothing must be returned new, unworn, and all tags still on.
Please be careful when trying on garments at home. (For example, makeup and deodorant)
Garments that are damaged or soiled will not be accepted for an exchange or online store credit.
Items purchased using a discount code will still be eligible for an exchange or online store credit, unless stated otherwise.
Sorry, we do not offer price adjustments.
All online store credits are issued in the form of a unique discount code with the corresponding amount. Please treat these like cash and do not share the code with anyone we are not responsible if someone else uses your code. Once your return has been received, you will receive an email confirmation with your online store credit amount, less the shipping cost. All E-Gift Card codes should be treated like cash, if lost, stolen or deleted they can not be replaced.
All in-store purchases will have the credit applied to your account. You must have an account with us in order to receive the credit.
All Sale Items are final sale and are not eligible for return.
VIP Return Service ($400+ purchase before tax)
Free Shipping and Returns on all orders over $400. Shipping labels and prepaid postage will accompany all purchases for ease of return to Honest boutique.
Standard Honest Boutique Return policy terms apply.
We accept all major credit cards and Sezzle if you would like to split your payments up.