Shipping & returns

Shipping times & delivery times

Free shipping over $200 before tax (3-7 Business days)

Standard shipping charge of $15 Flat (Under $200 before tax). (3-7 Business days)

Express Shipping available on all orders for a set rate of $20. (1-3 Business days)

In store pick up & Curb side - Free - Ready within 2 hours

 

Shipping

You will receive an email confirmation with your tracking number once your order has been shipped.

Shipping charges are not refundable.

 

Shipping restrictions

For orders shipped to PO Box addresses, rural postal codes and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.

 

Shipping to multiple addresses

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact the store for assistance and we'll be happy to help you out.

 

Refused shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call the shop so that we can assist you with your order as needed.

Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

 

Redirecting an order

Please make sure your shipping address is correct we cannot redirect orders once items have been dispatched. Sorry!

 

Wrong address

If your package is not received and sent back to Honest Boutique you will be charged a delivery fee of $15 flat or provided a store credit to your account with the original shipping cost deducted.

 

Customs

For orders shipped outside of Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any. 

 

Returns

We offer exchange or online store credit within 14 days from the date your order is received. 

Sorry, No refunds.

Clothing must be returned new, unworn, and all tags still on.

Please be careful when trying on garments at home.  (For example, makeup and deodorant)

Garments that are damaged or soiled will not be accepted for an exchange or online store credit.

Items purchased using a discount code will still be eligible for an exchange or online store credit, unless stated otherwise.

Sorry, we do not offer price adjustments.

All online store credits are issued in the form of a unique discount code with the corresponding amount.  Please treat these like cash and do not share the code with anyone we are not responsible if someone else uses your code.  Once your return has been received, you will receive an email confirmation with your online store credit amount, less the shipping cost.  All E-Gift Card codes should be treated like cash, if lost, stolen or deleted they can not be replaced.

All Sale Items are final sale and are not eligible for return.

 

VIP Return Service ($350+ purchase before tax)

Free Shipping and Returns on all orders over $350. Shipping labels and prepaid postage will accompany all purchases for ease of return to Honest boutique. 

Standard Honest Boutique Return policy terms apply.